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Privacy Policy

Graceful Living Privacy Policy

Last Updated: March 8, 2026

1. Introduction

Graceful Living is committed to protecting the privacy of our clients and their families. This policy explains how we collect, use, and protect personal information in connection with our in-home senior care services.

2. Information We Collect

We collect information necessary to provide safe, personalized care, including:

  • Personal details: name, age, gender, address, and contact information

  • Health information: medical history, conditions, medications, allergies, and care needs

  • Emergency contacts and family caregiver information

  • Care plans, appointment details, and service notes

  • Billing information: payment method, insurance details, and transaction records

  • Basic website usage data when you visit gracefullivingoc.com

3. How We Use Your Information

We use your information to:

  • Deliver and coordinate personalized care services

  • Communicate with family members, caregivers, and healthcare providers

  • Schedule services and manage care plans

  • Process payments and billing

  • Meet legal and regulatory obligations

4. Information Sharing

We do not sell personal information. We may share information only with:

  • Healthcare professionals involved in a client's care (doctors, nurses, therapists, emergency responders)

  • Authorized family members or caregivers when needed for safety or care coordination

  • Trusted service providers who help us operate (e.g., care management software, payment processors)

  • Legal authorities when required by law or emergency

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including secure storage, encryption, access controls, and staff confidentiality agreements. No system can guarantee absolute security.

6. Your Privacy Rights

Depending on applicable law, you or your legal guardian may have the right to access, correct, or delete your information, withdraw consent, or file a complaint with a data protection authority. To make a request, contact us using the information below.

7. Data Retention

We retain personal and health information only as long as needed to provide care services, meet legal requirements, or resolve disputes. After that period, information is securely deleted or anonymized.

8. Policy Updates

We may update this policy from time to time. Changes will be posted on our website with a revised date.

9. Contact Us

Graceful Living Website: https://gracefullivingoc.com

Email: hello@gracefullivingoc.com

Location: 487 S DUNAS ST ORANGE CA 92869